Support

Global Partner Support

B2B Technical Support & Partner Service

As a dedicated OEM/ODM manufacturer, we provide our global partners with comprehensive technical documentation, SDK access, and personalized engineering support for OID integration and product customization.

Partner Knowledge Base

Find answers to common technical queries regarding OID technology, OEM customization, and content synchronization.

What OID technology version do your reading pens use?

Our smart reading pens are compatible with the latest OID 3.0 and OID 4.0 technologies, ensuring ultra-fast response times and high recognition accuracy across various paper textures.
What is the minimum order quantity (MOQ) for OEM orders?

For custom branding on existing molds, the MOQ is typically 1,000 units. For fully customized ID designs and new molds, the MOQ may vary based on the complexity of the project.
Can we customize the pen’s hardware and firmware functions?

Yes. As a vertically integrated manufacturer, we provide deep customization options, including memory size (up to 32GB), Bluetooth/WiFi connectivity, and custom firmware logic to match your specific learning ecosystem.
How do we print books that work with your pens?

We provide partners with professional OID coding services and printing guidance. We can either provide the coded files for your printer or handle the entire printing and production process through our partner publishers.
Is our content protected on the pen?

Absolutely. We support various encryption methods to protect your proprietary audio files and digital content from unauthorized copying or distribution.
What international certifications do your products hold?

Our factory is ISO 9001 certified. All products comply with CE, RoHS, FCC, and REACH standards. We also support specialized testing such as EN71 and ASTM based on your target market requirements.

Partner Support

OEM/ODM Technical Support Request

For mass production inquiries, technical integration help, or certification requests, please fill out the form below. Our engineering team responds within 24 business hours.

Kidkey Union Support Team

Room 1508, Block A, Huafeng Headquarter Building, No. 288 Xixiang Ave, Baoan, Shenzhen

+8613928480872

Contact@SmartReadingPen.com

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B2B Technical Support & Partner Service

Partner Knowledge Base

What OID technology version do your reading pens use?

What is the minimum order quantity (MOQ) for OEM orders?

Can we customize the pen’s hardware and firmware functions?

How do we print books that work with your pens?

Is our content protected on the pen?

What international certifications do your products hold?

OEM/ODM Technical Support Request

Kidkey Union Support Team

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